To protect the customer's rights, all warranty claims must be made via the retailer. If you are in the unfortunate position of having a faulty product, please return it to the retailer along with a covering letter stating the nature of the fault, plus some proof-of-purchase (copy invoice, credit card/bank statement etc).
Sea & Sea Ltd only cover warranty claims on goods purchased through our official stockists*.
We do not cover warranty claims on items purchased from overseas retailers or on items purchased via ebay/Amazon etc. where the seller is not one of our official stockists*. Warranty claims in these situations must be made via the retailer in the country of origin.
In cases where Sea & Sea Ltd agree to act as an intermediary with the manufacturer for non-UK sold returns, an administration fee will be charged.
*See our Stockists page or contact us to verify.
6. The Purchaser shall inspect the goods upon arrival and shall within three days of such inspection give notice in writing to the Company of any defects in the goods by which they are not in accordance with the Contract. If no notice as aforesaid is given to the Company the goods shall prima facie be deemed to be in accordance with the Contract.
7. Except in the case of a Consumer Agreement within the meaning of unfair Contract Terms Act 1977, where goods are delivered under this Contract, which are defective owing to faulty materials or defective workmanship the Company will when reasonable practical replace or repair such defective goods and it is specifically provided and agreed that the Company will not be liable for any loss or damage or expenses arising from any such breach of Contract. Exceeding in aggregate the costs of defective goods.